In the unfortunate event that your item has been damaged during transit, please get in touch with us with a description of the damage and a photo showing a close-up. A zoomed-out image of the product will also be beneficial to help solve the problem.

<span id="isPasted" style="color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">In the unfortunate event that your item has been damaged during transit, please get in touch with us with a description of the damage and a photo showing a close-up. A zoomed-out image of the product will also be beneficial to help solve the problem.&#xA0;<span style="color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once received we will investigate the issue and contact you ASAP.

My order was damaged in transit

Upon dispatch, an email will be sent to you with a tracking number and a link to the carrier's website. Please use this to track your items and in the event, you need more information please contact the courier directly with your questions. When orde

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Upon dispatch, an email will be sent to you with a tracking number and a link to the carrier&apos;s website. Please use this to track your items and in the event, you need more information please contact the courier directly with your questions.<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When orders are shipped from our warehouse it may take 24hrs or more for tracking details to show.&#xA0;<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have not received tracking details please ensure to check your junk folder before contacting us. Auspost and our couriers often have delays so please ensure sufficient time before contacting us. Delays are almost definite during peak times such as Christmas so ensure you order early. We cannot guarantee delivery times under any circumstances as once your item is with the carrier, it is totally out of our control. &#xA0;<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For our detailed shipping policy article please <a href="https://the-salad-table.gorgias.help/en-US/shipping-policy-398022">click here</a>

Tracking my order

Shipping Policy. The Salad Table endeavours to dispatch all orders quickly, to minimise the delay in your goods arriving to you. Please be aware that some of our products are shipped with multiple packages meaning they MAY arrive in separate shipment

Shipping Policy

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Address: 39 Iris Place, Acacia Ridge, QLD

The Salad Table

Shipping

My tables water flow is slow/not working

How to fit Salad Tower sections

Large roots blocking your channels?

My Kitchen Garden pump is not working properly

Pump Warranty

Problem solving Premium Salad Table pump issues (Medium & Large)

Pump Troubleshooting Videos

Problem solving Mini Salad Table, Tower or Vertical Salad Table pumps

Got leaks?

How do I tighten up my Kitchen Garden's light?

Troubleshooting

How to service your Salad Table pump. This pumps suits Medium and Large Salad Tables.

Assembly Videos for All models

Tomato Tips

Growing Seedlings

Dealing with the Summer Heat

Planting the Small Salad Table

Modifying your pump filter

Building the Salad Table Garden Studio

Nutrients

In the Kitchen

Videos

How to help control insects and bugs

The Salad Table Nutrient Explained

Everything about the Kitchen Garden

What are your products made from?

How to grow lettuce all year round?

Our range of Salad Tables

Which Salad Table is best for me?

How to dispose of unused nutrients?

Some of my plants go to seed (bolt) very fast?

Is it ok to trim the roots if they create a blockage?

Can I place an air stone into the water tank, will this be better for the plants?